Terms of trade

Last updated 9 November 2026

These terms apply to all services GE4 provides: hosting, domains, email, backup, IT support and operations, advice, development and other IT services. If we have agreed something else in writing, for example in a quote or a service agreement, that agreement takes precedence over these terms.

1. The parties

Our registered address is listed in the Danish Central Business Register (CVR). "The customer" is the business or person ordering a service from us. If you are a private individual, you are a "consumer": section 13 also applies, and you always have at least the rights the law gives consumers.

2. How an agreement is made

An agreement is made when you have ordered a service and we have confirmed the order in writing, when you accept a quote, or when we start work at your request. Quotes are valid for 30 days unless the quote says otherwise.

3. The services

• Hosting, email, domains and backup are provided as subscriptions with the content of the chosen product in the control panel at my.ge4.dk or in the quote.
• IT support, operations and advice are provided as agreed, either as hourly work or under a fixed agreement.
• Projects and development are provided under a written quote with scope, timeline and price.

We back up hosting accounts daily and keep the backups for a period, but backup is not a guarantee. You are responsible for keeping copies of data that matters to you, unless we have agreed a separate backup solution.

4. Prices

Prices for businesses are stated excluding VAT. Prices for consumers are stated including VAT. Hourly work is billed per started 15 minutes at the agreed hourly rate. Travel, materials and licences are billed as agreed or quoted.

We may change subscription prices with at least 1 month's written notice. A price change applies from the next billing period, and you may cancel the subscription before it takes effect.

5. Payment

Subscriptions are invoiced in advance for each billing period (month, quarter, half year or year). Hourly work and other services are invoiced as they are delivered, normally monthly in arrears. Payment is due 14 days net from the invoice date unless otherwise agreed.

If you pay late, we may charge:

• interest under the Danish Interest Act (renteloven) from the due date
• a reminder fee of DKK 100 per reminder, at most 3 reminders for the same amount, at least 10 days apart
• for businesses: a compensation amount under section 9 b of the Danish Interest Act

If an invoice is unpaid 14 days after it was due, we may, after at least 8 days' written notice, suspend the services the invoice covers. Your data is not deleted when we suspend. We reopen once the amount owed is paid. If it is not paid 30 days after suspension, we may terminate the agreement; section 7 on your data then applies.

6. Cancellation

Subscriptions renew automatically for a new period of the same length. You can cancel a subscription to the end of the period you have paid for. We must receive the cancellation before the next period starts. Payment for a period that has started is not refunded. Consumers always have the rights in section 13.

We may cancel a subscription with 3 months' written notice. Fixed support and operations agreements follow the notice period stated in the agreement.

We may terminate an agreement immediately if you materially breach it, including a breach of section 8.

7. Your data when the agreement ends

You are responsible for retrieving your data, such as files, databases and email, before the agreement ends. We are happy to help, billed by time spent. We delete your data no later than 30 days after the agreement has ended. Copies in our backups are deleted as the backups expire, and after 6 months at the latest.

8. Acceptable use

You must not use our services for:

• sending spam or other unsolicited bulk email
• illegal content, including content that infringes others' copyright, trademarks or privacy
• phishing, malware, attacks on other systems or attempts to get around our security
• cryptocurrency mining or anything else that puts an unreasonable load on the servers and affects other customers

You are responsible for the content and software on your account, and for keeping, for example, WordPress and plugins up to date. You must keep passwords secret. In case of misuse, or if your account is hacked and poses a risk, we may suspend the account immediately and without notice. We will let you know as soon as possible.

9. Domains

Domains are registered in your name with the relevant registry, for example Punktum dk for .dk domains, and the registry's own rules also apply. You must make sure your registrant details are correct. Domains renew automatically as long as the subscription is paid. We are not liable for the loss of a domain that expires because an invoice was not paid.

10. Operations and maintenance

We work for high uptime and monitor our servers around the clock, but we cannot guarantee uninterrupted service unless we have agreed a service level (SLA) in writing. Where possible, we announce planned maintenance in advance under service status in the control panel and schedule it outside normal working hours.

During remote support, we only get access to your computer when you give it to us. We only work on what we have agreed with you.

11. Liability

We are liable under the general rules of Danish law, with these limits, which apply to businesses:

• We are not liable for indirect losses, such as operating loss, loss of profit, loss of data or loss of goodwill.
• Our total liability is limited to the amount the customer paid us for the service concerned in the 3 months before the damage occurred.
• The limits do not apply if we have acted with gross negligence or intent.

For consumers, the general rules of Danish law apply without these limits.

12. Force majeure

Neither party is liable for circumstances beyond its control that it could not reasonably have foreseen, such as power failure, fire, flood, war, terrorism, major cyberattacks, failures at internet providers or orders from the authorities.

13. For consumers

Right of withdrawal. If you as a consumer order a service online, by email or by phone, you have a 14-day right of withdrawal from the day the agreement is made. To withdraw, write to kontakt@ge4.dk before the deadline. If you ask us to start the service within the 14 days, you must pay for the part we have delivered if you withdraw. If the service has been fully delivered with your express consent and your acknowledgement that you then lose the right of withdrawal, you cannot withdraw.

Cancellation. If you have paid for more than 6 months at a time, you may, once 5 months have passed, cancel with 1 month's notice to the end of a month. We refund the paid period after the agreement ends on a pro rata basis.

Complaints. If you are unhappy, please write to us first at kontakt@ge4.dk. If we cannot find a solution, you can complain to:

14. Personal data

How we handle personal data about you is described in our privacy policy. When we process personal data on your behalf, for example in your hosting or email, our data processing agreement applies.

15. Changes to these terms

We may change these terms with at least 1 month's notice by email or in the control panel. Changes in your favour may be made without notice. If you do not accept a change, you may cancel the agreement before it takes effect.

16. Governing law and venue

The agreement is governed by Danish law. Disputes between GE4 and a business are settled by the court of GE4's home venue. For consumers, the statutory rules on venue apply.

These terms are also available in Danish. If the versions differ, the Danish version applies.